Photo Credit: Prawny
By the time you see this post, you will no doubt have read a lot of reflections on this time of uncertainty. In a recent IISC staff check-in, we lifted up several principles and practices to support our community as we, like so many other organizations, move to largely virtual work. We hope these ideas will provide some comfort and guidance to you, as well.
Lean into relationships.
The COVID19 crisis brings into stark relief an awareness that we’ve long held dear. We are all connected and the well-being of each of us is important to the well-being of all of us. So, first and foremost, we want to lean into our relationships, engaging with our colleagues, clients, and partners as people first. If ever there was a time for people to know how much you care, it’s now. You can demonstrate that care in very practical ways.
Pause and connect. Whether it’s a one-on-one conversation or a meeting, make space to find out how folks are doing before diving into what they are (or should/shouldn’t be) doing.
Think respect. Knowing what we know about human differences and structural inequities, expect that people will have different perspectives and experiences of these uncertain times. Respect will look different for different people. So, upgrade your Golden Rule (do to others as you’d have them do to you) with the Platinum Rule (do to others as they’d have you do to them). Find out what respect and support look like from their point of view.
If in doubt, communicate. Connect with people more, not less. Be as clear as you can about actions, risks, policies, and open questions. Be clear about how decisions are being made and when/how contingency plans might go into effect.
Pick up the phone to handle tough or emotional conversations. Enhance that with video conferencing whenever possible so folks can see one another.
Minimize unnecessary emails to leave room for critical communication.
Be a spirit, not a ghost. In other words, let folks know that you’re available. Don’t let virtual work turn into a disappearing act. Reach out to colleagues through whatever communications mechanisms you have at your disposal.